I am a new card user

Rules of using the Edenred Benefits prepaid card

What to start?

  • Activate your card! Follow the steps mentioned in the letter with which you have received your prepaid card.
  • Sign the card in the stripe on the back of the card.
  • Make a note of the serial number on the rear of the card.
  • Fill in the new user registration form. You will thus create your personal profile in which you can check at any time the balance available on your card, change the PIN or quickly block your card if it is lost or stolen.

How does the card work?

  • The card is manufactured in collaboration with MasterCard® and therefore it can be used for payments via standard MasterCard® payment terminals. At each transaction the merchant will ask you to enter your PIN or to sign the receipt.
  • For inspiration whre to use the card go to our establishment browser.
  • If you have a smartphone, download the free mobile application TicketCard by Edenred and always carry the current balance on the card and establishment browser along with you. iPhones as well as phones with the Android operating system are supported. Links to the downloads are: App store or Google play

The credit amount on your card?

The credit on your card can be spent gradually. If the balance on your card is not high enough to pay for the goods or service you request, ask the merchant or provider to take cash for payment of the remainder of the price.


Your Edenred Benefits Card will remain valid until the date shown on the front side of the card!

  • Anonymous card: The available balance on the card will expire 12 months after loading
  • Personalised card: The available balance on the card will expire 24 months after loading and the card can be reloaded

To check the current balance on your card you have several possibilities: download free TicketCard by Edenred mobile application, click on  My account, nor call the Info Line on 840 111 320.

Please, find more detailed information on your card in the Terms & Conditions.

Services for greater comfort

If you own a smart phone, you can download for free on the App store, Windows store or Google play mobile application TicketCard by Edenred and search the services together with the financial balance on your card at all times. Supported iPhone and phones running Android or Windows.